Streamlining Surveillance Systems for InnVest Hotels with NetraClos


InnVest Hotels is a prominent management company in Canada, overseeing over 100 hotels nationwide. A critical component of their operations is ensuring their guests’ and properties’ safety and security through robust surveillance systems. However, in 53 of these hotels, InnVest faced significant challenges due to the use of different vendors and surveillance systems, resulting in a decentralized and inefficient setup.

Challenges Faced by InnVest Hotels

Vendor Management Issues:

  • Diverse Vendors: Managing multiple vendors for the surveillance systems in 53 hotels was cumbersome. Each vendor had different service agreements, response times, and maintenance protocols, leading to inconsistencies and delays in addressing issues.
  • Complex Communication: Coordinating with different vendors for support, repairs, and upgrades required considerable effort and often led to miscommunications and extended downtimes.

Decentralized Surveillance Systems:

  • Inefficiency in Monitoring: With various makes and models of cameras, the surveillance systems lacked a unified interface. Security personnel had to switch between different platforms to monitor feeds, complicating the surveillance process.
  • Maintenance Challenges: Different systems mean varied maintenance schedules and
    procedures. Keeping track of these disparate systems was a logistical challenge, leading to lapses in regular maintenance and potential security vulnerabilities.
  • Scalability Issues: Adding new cameras or upgrading existing ones was complex, requiring compatibility checks with the existing diverse systems.

Data Storage and Management:

  • Limited On-site Storage: Storing large volumes of surveillance footage on-site was becoming increasingly impractical, leading to issues with storage capacity and data retrieval.
  • Security Concerns: On-site storage solutions were vulnerable to physical damage or tampering, posing risks to data integrity and security.

Solution Provided by NetraClos

NetraClos, a leader in providing centralized surveillance solutions, stepped in to address the challenges faced by InnVest Hotels. Their approach focused on creating a cohesive, centralized surveillance system, eliminating the need for multiple vendors and disparate systems.

Centralized Surveillance System:

  • Unified Platform: NetraClos integrated all existing cameras into a single, centralized platform. This allowed security personnel to monitor all camera feeds from any of the 53 hotels through one interface, significantly improving efficiency.
  • Standardized Equipment: Where necessary, NetraClos replaced outdated or incompatible cameras with standardized models, ensuring seamless integration and uniformity across all locations.

Enhanced Vendor Management:

  • Single Point of Contact: InnVest now deals with NetraClos as their sole vendor for surveillance systems. This streamlined vendor management, reducing complexity and improving response times for support and maintenance.
  • Consistent Service Levels: With a single vendor, InnVest benefits from consistent service levels and maintenance protocols, ensuring all surveillance systems are reliably operational.

Improved Security and Maintenance:

  • Proactive Monitoring: The centralized system allows for proactive monitoring of all cameras,
    with automated alerts for any issues, reducing downtime and ensuring continuous surveillance.
  • Regular Updates and Upgrades: NetraClos manages regular software updates and system
    upgrades, ensuring that InnVest’s surveillance infrastructure remains up to date with the latest
    security features.

Cloud Storage Integration:

  • Scalable Storage Solutions: NetraClos provided cloud storage solutions, offering scalable and flexible storage options to accommodate the increasing volume of surveillance footage without the limitations of on-site storage.
  • Enhanced Data Security: Cloud storage ensures that surveillance data is securely stored off-site, protected by advanced security measures, reducing the risk of data loss due to physical damage or tampering.
  • Easy Access and Retrieval: Authorized personnel can easily access and retrieve surveillance footage from the cloud, ensuring quick response times for investigations and audits.

Benefits Realized by InnVest Hotels

Operational Efficiency:

  • Simplified Surveillance: The centralized system has simplified surveillance operations, allowing security teams to monitor all properties efficiently from a single dashboard.
  • Reduced Downtime: Faster response times and proactive maintenance have minimized downtime, enhancing overall security.

Cost Savings:

  • Lower Maintenance Costs: Standardized equipment and a single vendor contract have reduced
    maintenance costs and eliminated the need for multiple service agreements.
  • Scalability: The new system is easily scalable, allowing InnVest to add new cameras or upgrade
    systems without significant additional costs.
  • Storage Efficiency: Cloud storage has eliminated the need for expensive on-site storage solutions
    and ongoing hardware maintenance.

Enhanced Security:

  • Reliable Surveillance: Continuous, reliable surveillance ensures the safety and security of guests and properties, improving guest satisfaction and trust.
  • Up-to-date Technology: Regular updates and upgrades keep the surveillance system on the cutting edge of technology, providing robust protection against emerging security threats.
  • Secure Data Management: Cloud storage provides secure, off-site backup of all surveillance footage, ensuring data integrity and security.


The partnership between InnVest Hotels and NetraClos has transformed the former’s surveillance operations. By centralizing the surveillance systems and streamlining vendor management, InnVest has achieved significant improvements in operational efficiency, cost savings, and security. This case study exemplifies how leveraging modern technology, and expert services can resolve complex operational challenges and deliver substantial business benefits.

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