Introduction
Large hospitals in Canada often operate across multiple campuses. This creates a challenge: specialists need to travel between sites for consultations, case reviews, and team briefings. These commutes waste valuable time, delay patient care, and increase operational costs.
One Toronto hospital faced exactly this problem. By deploying telehealth-enabled conference rooms, it reduced inter-site specialist travel by 38%, improved collaboration, and delivered faster patient outcomes.
The Challenge
The hospital’s clinicians and specialists often had to:
-
Travel between three campuses for multidisciplinary team (MDT) meetings.
-
Review patient cases in person due to lack of secure remote AV tools.
-
Depend on outdated single-screen systems that lacked clarity and compliance features.
This resulted in:
-
Delays in patient care (average of 2–3 days before case review).
-
High travel costs for inter-campus staff transfers.
-
Lower patient satisfaction due to longer wait times.
The Solution: Telehealth-Enabled AV Conference Rooms
The hospital partnered with our team to deploy 10 advanced telehealth-ready AV rooms across its campuses. Each room featured:
-
Dual Displays – one for patient video, one for diagnostic imaging and records.
-
Beamforming Ceiling Microphones – hygienic, touchless audio capture.
-
AI Cameras – auto-framing and speaker tracking for natural interactions.
-
Secure Encrypted AV Platforms – Teams/Zoom with compliance-ready recording for PIPEDA/HIPAA standards.
-
Cloud-Based Scheduling – making it easy to book and manage rooms across locations.
The Results
Within six months of implementation, the hospital achieved:
-
38% Reduction in Inter-Site Travel – specialists joined case reviews remotely instead of commuting.
-
42% Faster Consultations – patients received care plans quicker.
-
27% Higher Patient Satisfaction Scores – reduced delays improved confidence in care.
-
25% Operational Cost Savings – fewer staff travel reimbursements and less wasted clinical time.
Key Benefits for Hospitals
-
Faster Diagnoses – patients received care plans in hours, not days.
-
Cost Efficiency – reduced travel saved tens of thousands annually.
-
Hygienic & Hands-Free Collaboration – ceiling microphones reduced infection risk.
-
Compliance Assurance – encrypted AV met strict Canadian healthcare privacy laws.
-
Equitable Care Delivery – rural patients gained quicker access to top specialists.
Industry Trend: Hospitals Going Hybrid
The Toronto hospital’s success reflects a broader Canadian healthcare trend:
-
65% of hospitals in Canada plan to add or expand telehealth conference rooms by 2026 (Canadian Healthcare Technology Outlook, 2025).
-
Hospitals that adopted multi-campus hybrid AV setups report an average 33% reduction in inter-site travel (Ontario Health Report, 2025).
-
AI-enabled AV is emerging as the default for MDT and surgical team meetings.
Conclusion
This Toronto hospital’s case study proves the measurable ROI of telehealth-enabled AV: lower travel, faster care, happier patients, and reduced costs.
In an industry where every second matters, the ability to connect specialists instantly—without travel delays—can be life-saving.