Introduction – The Challenge of Hospital Efficiency
Long wait times are one of the biggest challenges in Canadian healthcare. According to the Canadian Institute for Health Information (CIHI, 2024), the average ER patient wait time in Ontario exceeded 3.2 hours. Patients often feel frustrated, confused, and uninformed.
Hospitals across Ontario turned to digital signage as a solution — improving communication, queue management, and patient satisfaction.
The Problem – Confusion & Long Waits
- Patients unsure of wait times.
- Families confused about navigation inside large hospitals.
- overwhelmed by repetitive inquiries
The Solution – Real-Time Queue Management & Wayfinding
Ontario hospitals installed digital queue boards, wayfinding kiosks, and waiting room screens. These displayed:
- Live queue updates
- Estimated wait times
- Educational health content
- Wayfinding maps for departments
The Results – KPIs That Matter
After 6 months, results showed:
- 30% faster patient flow through ER and clinics.
- 25% higher patient satisfaction scores in surveys.
- 40% reduction in misdirected patients (lost in hospital corridors).
- Staff time saved on answering repetitive questions.
Case Study Example – Toronto Hospital
A Toronto hospital deployed 40 digital displays in its ER, clinics, and lobbies.
- Queue wait complaints dropped by 32%.
- Patients appreciated real-time updates, reducing stress.
- Doctors and nurses reported smoother workflows.
Lessons for Healthcare Facilities in Canada
- Signage improves both patient and staff experience.
- ROI comes not just from cost savings, but from faster care delivery.
- Hospitals adopting signage build trust with patients.
Conclusion – Why Digital Signage is Critical for Canadian Healthcare
Ontario hospitals have proven that digital signage isn’t just technology — it’s a patient care solution. By reducing frustration and improving communication, signage helps deliver faster, safer, and more efficient healthcare.